Nov 5, 2004
It's rare that a successful apology happens. One where you apologize to someone, not for selfish reasons, but because you're really sorry and you want them to know that, and when the person you're apologizing to really hears what you're saying. Three stories of people groping toward that moment.
- Until recently, most insurance companies didn't want doctors to apologize to patients they'd harmed, for fear it could be used against them in lawsuits. Now, though, there's a new movement encouraging doctors to 'fess up and say sorry. There are even how-to manuals and instructional videos. The problem is, though, that some doctors just can't seem to get the words out. Starlee Kine reports. (17 minutes)
Illustration by Chris Ware