Full episode
253: The Middle of Nowhere
Act Two

On Hold, No One Can Hear You Scream

This American Life senior producer Julie Snyder found herself in a ten-month battle with her phone company, MCI Worldcom, which had overcharged her $946.36. She spent hours on hold in a bureaucratic nowhere. No one seemed able to fix her problem, and there was no way she could make the company pay her back for all her lost time and aggravation. Finally, she enlists the aid of the national media—specifically, This American Life host Ira Glass. (22 minutes)