Stories of people trying to make sure they get what they paid for, from political change to bedroom slippers. We follow a donor as he vets presidential candidates, and go inside a company wrestling with the consequences of its "no questions asked,” lifetime return policy.
-
Download Control-click (or right-click) Tap and hold to download
- Share a clip
- Transcript
Prologue
Producer Zoe Chace takes a trip to the grocery store with Planet Money co-host – and ultimate bargain shopper – Jacob Goldstein. (5 ½ minutes)
The Final Countdown
Bean Counter
Reporter Sara Corbett looks into what happens when a company makes this promise: if you’re not 100% satisfied by our product, bring it back. Any time, for any reason; no questions asked. She finds a returns bin that says a lot more about the customers than the products. (20 ½ minutes)
Make It Count
Most stories of customer satisfaction are told by the customers. In this act, we ask: is the product satisfied by life with you? We get answers, from a product itself. Simon Rich reads his short story, “Unprotected.” Please note: this story does vaguely acknowledge the existence of sex. Safe sex. (8 ½ minutes)
Related
Act One: New Sheriffs in Town
Act Four: Looking For Love In All The Wrong Places
Act Two: Hit Me With Your Best Shot
Staff Recommendations
The Sanctity of Marriage
A generation of researchers has revolutionized the way we see marriage.
Abdi and the Golden Ticket
A story about someone who's desperately trying – against long odds – to make it to the United States and become an American.