Stories of people trying to make sure they get what they paid for, from political change to bedroom slippers. We follow a donor as he vets presidential candidates, and go inside a company wrestling with the consequences of its "no questions asked,” lifetime return policy.
Prologue
Producer Zoe Chace takes a trip to the grocery store with Planet Money co-host – and ultimate bargain shopper – Jacob Goldstein. (5 ½ minutes)
The Final Countdown
Bean Counter
Reporter Sara Corbett looks into what happens when a company makes this promise: if you’re not 100% satisfied by our product, bring it back. Any time, for any reason; no questions asked. She finds a returns bin that says a lot more about the customers than the products. (20 ½ minutes)
Make It Count
Most stories of customer satisfaction are told by the customers. In this act, we ask: is the product satisfied by life with you? We get answers, from a product itself. Simon Rich reads his short story, “Unprotected.” Please note: this story does vaguely acknowledge the existence of sex. Safe sex. (8 ½ minutes)
Related
Act Nine: Salt Lake City
Act Two: What We Wanted To Do
Act Two: And Daddy Makes Three
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Three Miles
What happens when of a group of public school students in the Bronx goes to visit an elite private school three miles away.
The Ghost of Bobby Dunbar
In 1912, a four-year-old boy went missing in Louisiana. Eight months later, he was found. But two grief-stricken mothers both claimed the same boy as their own.