Stories of people trying to make sure they get what they paid for, from political change to bedroom slippers. We follow a donor as he vets presidential candidates, and go inside a company wrestling with the consequences of its "no questions asked,” lifetime return policy.
Prologue
Producer Zoe Chace takes a trip to the grocery store with Planet Money co-host – and ultimate bargain shopper – Jacob Goldstein. (5 ½ minutes)
The Final Countdown
Bean Counter
Reporter Sara Corbett looks into what happens when a company makes this promise: if you’re not 100% satisfied by our product, bring it back. Any time, for any reason; no questions asked. She finds a returns bin that says a lot more about the customers than the products. (20 ½ minutes)
Make It Count
Most stories of customer satisfaction are told by the customers. In this act, we ask: is the product satisfied by life with you? We get answers, from a product itself. Simon Rich reads his short story, “Unprotected.” Please note: this story does vaguely acknowledge the existence of sex. Safe sex. (8 ½ minutes)
Related
Act One: My Buddy, Hackett
Act One: Take My Cheese, Please
Act Four: And On The Eighth Day, God Created Tartar Sauce
Staff Recommendations
I'm From the Private Sector and I'm Here to Help
Nancy Updike goes to Iraq to try to figure out what it's like to be a private citizen working in the middle of a war zone.
129 Cars
One car dealership tries to make its monthly quota: 129 cars. It is way more chaotic than we expected.