Stories of people trying to make sure they get what they paid for, from political change to bedroom slippers. We follow a donor as he vets presidential candidates, and go inside a company wrestling with the consequences of its "no questions asked,” lifetime return policy.
Prologue
Producer Zoe Chace takes a trip to the grocery store with Planet Money co-host – and ultimate bargain shopper – Jacob Goldstein. (5 ½ minutes)
The Final Countdown
Bean Counter
Reporter Sara Corbett looks into what happens when a company makes this promise: if you’re not 100% satisfied by our product, bring it back. Any time, for any reason; no questions asked. She finds a returns bin that says a lot more about the customers than the products. (20 ½ minutes)
Make It Count
Most stories of customer satisfaction are told by the customers. In this act, we ask: is the product satisfied by life with you? We get answers, from a product itself. Simon Rich reads his short story, “Unprotected.” Please note: this story does vaguely acknowledge the existence of sex. Safe sex. (8 ½ minutes)
Related
Act One: Petticoats in a Twist
Act One: Kabul Kabul Kabul Kabul Chameleon
Act Four: You Had Me at Hello
Staff Recommendations
20 Acts in 60 Minutes
All kinds of little stories that we ordinarily can't use on the radio show because they are just too short.
Harper High School - Part One
We spent five months at a high school in Chicago where in the last year 29 current and recent students were shot.