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Act One: The Mod Squad

Reporter Chris Arnold visits a foreclosure prevention event to find out the painful truth about the mortgage crisis: 90% of foreclosures are being enforced by servicing companies not because it helps the banks to foreclose, and not because home owners aren't interested in renegotiating their loan terms, but because there's just no system in place to handle the sheer volume of loans that need help.
Serial Season Three: Hear Every Episode