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Prologue

There's a derogatory term in Silicon Valley for companies that amass huge troves of patents and make money by threatening lawsuits: "patent trolls." When Jeff Kelling's Internet company Fototime was sued - along with more than 130 other companies - for violating someone's patent, he wondered if it was a troll (which the company denies), and then settled out of court.

Prologue

Host Ira Glass introduces the story of the New United Motor Manufacturing Inc., aka NUMMI. In 1984, General Motors and Toyota opened NUMMI as a joint venture.

Prologue

Host Ira Glass talks about the infamous line in the band Van Halen's contract insisting that the groups' dressing room include a bowl of M&Ms with all the brown M&Ms removed. Ira used to think this request was just petulant rock-star behavior.

Prologue

We hear three stories of how conflicts are resolved in offices. Two of those stories come from sociologist Calvin Morrill, who studied the executive suites at a number of large companies in his book The Executive Way: Conflict Management in Corporations.

Act One: Gameboy Grows Up

Ira continues with Cole Lindbergh and the hundred teenagers who work for himin the games department at Worlds of Fun. We watch them compete againsteach other to see who can do the most business, in Cole's Sweet Sixteenbracket tournament, which pits all 32 games in the park against each other.