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We hear the eerily calm answering machine message that Brita Bonechi leaves for her husband, Rob, after she's had an accident and is trapped upside down in her car.

Act Two: Dial "S" For Sorry

Tapes from The Apology Line, a phone line connected to an answering machine where people leave anonymous apologies—but not to the people they actually hurt. Also, an interview with "Mrs. Apology," a.k.a.