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Prologue

There's a 200-person operation based out of Fort Leavenworth, Kansas called the Center for Army Lessons Learned. Host Ira Glass speaks with Colonel Steve Mains, who runs the Center, and with Craig Hayes and Lynn Rolf, two men who answer soldiers' requests for information.

Second Half Prologue

Ira speaks with Milt Hileman of the Center for Army Lessons Learned about the single most-requested publication they put out, Soldiers' Handbook: The First 100 Days: Tactics, Techniques, and Procedures. It explains how to avoid getting killed in your first hundred days in Iraq, which is when a disproportionate number of U.S. casualties occur.