Host Ira Glass goes to a busy Target store one week before Christmas. Most shoppers he talks to don't think any of their gifts will be returned.

In which we conduct a little scientific experiment—on tape, with hidden microphones—about whether niceness pays. We wire two waitresses with hidden microphones.

Katie Davis tells the story of one storefront in her bustling commercial neighborhood that resists all occupation. Over the decades, many businesses have tried to operate there, none have succeeded.