Reporter Sara Corbett looks into what happens when a company makes this promise: if you’re not 100% satisfied by our product, bring it back. Any time, for any reason; no questions asked.

Sara Corbett's father-in-law Dick is 81. And he's become obsessed with a limbo most of us hate – the music he hears whenever he's on hold. (14 minutes)Sara is co-author of the book A House in the Sky.The hold music, Opus No. 1, was composed by Tim Carleton and Darrick Deel.

Sara Corbett's father-in-law Dick is 81. And he's become obsessed with a limbo most of us hate – the music he hears whenever he's on hold.