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Act Two: Hank

A former military man, Hank was hired by Custer Battles to clean up one of its other Iraq operations, guarding businessmen. He has a very clear idea of who he wants working for him: "flat-bellied, steely-eyed professionals." Instead, he's trying to tighten up a outfit whose workers once engaged in an extended firefight at a Baghdad hotel—against each other.

Prologue

We hear three stories of how conflicts are resolved in offices. Two of those stories come from sociologist Calvin Morrill, who studied the executive suites at a number of large companies in his book The Executive Way: Conflict Management in Corporations.

Act Four: The Secret To Being Rich And Happy

What happens to you if you stay in sales all your life? 76-year-old salesman "Diamond" Jimmy Roy has sold everything from used cars to antiques to jewelery. Independent producer Dan Collison shadowed Jimmy Roy in his native Braddock, Pennsylvania, to talk to him about the philosophy that's kept him going as a salesman for over fifty years.

Act One: Gameboy Grows Up

Ira continues with Cole Lindbergh and the hundred teenagers who work for himin the games department at Worlds of Fun. We watch them compete againsteach other to see who can do the most business, in Cole's Sweet Sixteenbracket tournament, which pits all 32 games in the park against each other.