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Act Two: Not Dead Yet

Yes, some stores are going out of business in the Cool Springs Galleria, but it's just two stores. We talk to staff at one store that’s closing down, and at another, in the food court, where business is great.

Act Three: Santa Fight Club

A tale of two Santas. There's Tim Conaghan, a full-time professional Santa with a big belly and a real flowing white beard.

Act Four: Job: Security

In a part of the mall no shoppers ever see, there's a snug, dark little room with 43 TV screens, one for each of the cameras in the hallways and parking lots, the roof and the loading dock. We hang out with the security people who work in there, seeing what they see.

Prologue

Host Ira Glass talks with a veteran Human Resources administrator about what it's like to fire people, and why it helps if you don't actually use the word "fire." (7 minutes)

Act One: Rubber Room

We hear from New York City school teachers about a secret room in the New York City Board of Education building. Teachers are told to report there, and when they arrive, they find out they're under investigation for something.