This American Life producer Starlee Kine with a story of a company in turmoil. A young employee gets in a jam and discovers that in times of trouble, when all else has failed, companies in her industry turn to one woman in a suburban home in Long Island, who solves their corporate problems while the TV plays in the background.

This American Life senior producer Julie Snyder explains the office politics of street vendors on the corner of Sixth Avenue and Eighth Street in New York City. With her is sociologist Mitch Duneier, who spent years working with the vendors and writing about them for his book Sidewalk.