Dec 5, 2003
Stories from faraway, hard-to-get-to places, where all rules are off, nefarious things happen because no one's looking, and there's no one to appeal to.
- This American Life senior producer Julie Snyder found herself in a ten-month battle with her phone company, MCI Worldcom, which had overcharged her $946.36. She spent hours on hold in a bureaucratic nowhere. No one seemed able to fix her problem, and there was no way she could make the company pay her back for all her lost time and aggravation. Finally, she enlists the aid of the national media—specifically, This American Life host Ira Glass.
You can register a complaint about a phone company at the Better Business Bureau or at the FCC. (22 minutes)