Prologue
We hear the eerily calm answering machine message that Brita Bonechi leaves for her husband, Rob, after she's had an accident and is trapped upside down in her car.
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Act Two: Dial "S" For Sorry
Tapes from The Apology Line, a phone line connected to an answering machine where people leave anonymous apologies—but not to the people they actually hurt. Also, an interview with "Mrs. Apology," a.k.a.
Prologue
Host Ira Glass explains why some old answering machine messages from a decade ago have such power for him: there's a special power to recordings of phone conversations. The phone is intimate — more intimate than a photograph.
Prologue
Host Ira Glass with Sarah, who did phone sex and nude dancing.
Act Three: Everyday Justice
Tapes from the Apology Line and interview with "Mrs. Apology," Marissa Bridge.