Sarah Koenig tells Raucci's story—the story of a virtuoso tyrant and bully, a man who made himself feared and untouchable, in a place where no one thought to look for a tyrant.
This American Life producer Sarah Koenig checks out competing sales techniques at a Chevy dealership on the south side of Chicago. It turns out the number two salesman thinks he's number one, and the number one salesman...is a grandmother, Yvonne Hawk.