Full episode
279: Auto Show
Act Four

Not Your Father's Chevrolet Salesman

This American Life producer Sarah Koenig checks out competing sales techniques at a Chevy dealership on the south side of Chicago. It turns out the number two salesman thinks he's number one, and the number one salesman...is a grandmother, Yvonne Hawk. Her secret? Get them to call you "Mom." (11 minutes)