Tapes from The Apology Line, a phone line connected to an answering machine where people leave anonymous apologies—but not to the people they actually hurt. Also, an interview with "Mrs. Apology," a.k.a.
Jessica Riddle reports on how, as a teenager, she and her friends would pick up the phone and dial the letters of the name "Heather" and talk to the old man who'd pick up the phone. At first they'd just prank call him.
Bob Fass has been a radio host on WBAI since 1963, often taking calls from strangers late at night. One night at 3 a.m. in 1971, a man called into his show facing a literally life-or-death dilemma.
This American Life senior producer Julie Snyder found herself in a ten-month battle with her phone company, MCI Worldcom, which had overcharged her $946.36. She spent hours on hold in a bureaucratic nowhere.
Producer Miki Meek tells the story of a phone booth in Japan that attracts thousands of people who lost loved ones in the 2011 tsunami and earthquake. A Japanese TV crew from NHK Sendai filmed people inside the phone booth, whose phone is not connected to anything at all.