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Act Four: Job: Security

In a part of the mall no shoppers ever see, there's a snug, dark little room with 43 TV screens, one for each of the cameras in the hallways and parking lots, the roof and the loading dock. We hang out with the security people who work in there, seeing what they see.

Prologue

Host Ira Glass talks to reporter John Bowe about the story of John Nash Pickle, who ran a company in Tulsa, Oklahoma that made steel tanks used in the oil industry. According to 52 Indian men whom Pickle hired and brought to America, Pickle was trying to compete with foreign companies, doing something most companies never try.

Prologue

Host Ira Glass talks to an expert stone cutter who makes headstones. One day he got a call from a guy who wanted him to make his headstone in advance, which is not all that uncommon.

Prologue

Host Ira Glass visits the Upper East Side building in Manhattan where Peter Roach has been the super for about ten years. Peter has a lot of keys.

Act Three: Please Re-lease Me

A man who we're calling "Dennis" inherits his father's job as a landlord of a big apartment building. His dad had warned him that bad tenants could drive even a good man to become heartless, but Dennis vowed that would never happen to him. He's tested on this point when he tries to help a couple that falls behind in their rent.

Prologue

Host Ira Glass talks to Scott Shrake, who got hired for a job he was utterly unqualified for – as a German interpreter for visitors to Detroit. On his first assignment, Scott realized that not only couldn't he understand what the German tourists were saying, he didn't understand the English words he was supposed to translate.

Prologue

Marti Noxon used to work for a company that did "product placement" for the movie industry. When auditors came to check that clients were being correctly billed, the company's bosses took unusual steps.

Prologue

Host Ira Glass talks to This American Life contributing editor Jack Hitt about the time he hacked into his employer's computer and found out what he didn't want to know.

Prologue

When Ira heard that Cathy La Luz, the best public school teacher he'd met during all his years of education reporting, was considering leaving her job, he went to see her in her classroom.

Act One: 1994

Washington Irving Elementary School became a model of school reform in Chicago a decade ago. The school did it without adding a ton more money.

Act Two: 2004

We continue with the story of Irving Elementary, and hear what's happened to make Cathy La Luz think about quitting. In just nine months, the reforms that had made the school a model began to unravel.

Prologue

It seems apples for the teacher is a bygone tradition. Host Ira Glass talks to Mindy, a first-grade teacher, about the rather racy gifts her students give these days at Christmas.

Prologue

Every day each American produces 4.8 pounds of garbage. Where does it all go? Ira talks with Robin Nagle, a anthropology professor at New York University who's been studying garbage,and says that most of us want garbage to be invisible.

Act One: Oh, Mr. San Man

The people who pick up our trash don't call themselves garbagemen. They're san men ("san" being short for "sanitation").

Prologue

Host Ira Glass talks with Chris, who worked for a company that helped deaf people talk over the phone with hearing people. The deaf person would type what they wanted Chris to say, and Chris would say it, then type back the response from the hearing person on the line.

Prologue

We hear three stories of how conflicts are resolved in offices. Two of those stories come from sociologist Calvin Morrill, who studied the executive suites at a number of large companies in his book The Executive Way: Conflict Management in Corporations.

Prologue

Host Ira Glass talks with Stephen Goldin, author of an online guide that prescribes 23 rules for comic fans to follow when mingling with professional sci-fi authors at sci-fi conventions. For instance: don't try to start a discussion with a pro on the way to the bathroom.