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Prologue

Hanco's and Henry's are two restaurants in Brooklyn that sell Vietnamese sandwiches and bubble tea. Their menus are identical, down to the order of the items, the layout, the fonts.

Prologue

Ira Glass speaks with a man named Daniel Johnson, who is in the K&R business. That's the kidnap and ransom business, where a company helps you negotiate to get back your loved one.

Prologue

Ira talks about a friend who for years had a very trusted business partner and bookkeeper, until one day when he ran away with all of her money.

Prologue

Host Ira Glass introduces the story of the New United Motor Manufacturing Inc., aka NUMMI. In 1984, General Motors and Toyota opened NUMMI as a joint venture.

Act One

The rise of NUMMI, or how one of the worst auto plants in America started producing some of its best cars, thanks to lessons learned from the Toyota production system.

Act Two

Why did it take so many years for GM to begin implementing the lessons of NUMMI across the company? NPR Automotive Correspondent Frank Langfitt continues his story.