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Act Two: Bridge and Tunnel

In the Middle East, hundreds and hundreds of tunnels connect the Gaza strip and Egypt, allowing supplies to bypass the Israeli blockade against Hamas-controlled Gaza. Producer Nancy Updike speaks with Ira about the tunnels, and plays tape from an interview she conducted with a tunnel owner.

Act Three: The Early Bird Catches The Chicken

When a new Chick-Fil-A sandwich shop opens, people line up 24 hours in advance to be one of the hundred people to get a free year's worth of chicken sandwiches. Comedian/musician Dave Hill and writer Shaina Feinberg headed down to Orlando, Florida to experience the night before an opening.

Prologue

Most media stories set in shopping malls don't really tell you much about what it feels like for the people who work in a big retail operation, or for the people who hang out at the mall. Because the mall's more than just sales.

Act One: Love Line

We meet Russell, 19, the best mobile phone salesman in the mall — and possibly anywhere. His talent for sales is matched only by those of his girlfriend, Chandler, 18, a waitress.

Act Two: Not Dead Yet

Yes, some stores are going out of business in the Cool Springs Galleria, but it's just two stores. We talk to staff at one store that’s closing down, and at another, in the food court, where business is great.

Act Three: Santa Fight Club

A tale of two Santas. There's Tim Conaghan, a full-time professional Santa with a big belly and a real flowing white beard.

Act Four: Job: Security

In a part of the mall no shoppers ever see, there's a snug, dark little room with 43 TV screens, one for each of the cameras in the hallways and parking lots, the roof and the loading dock. We hang out with the security people who work in there, seeing what they see.

Prologue

Host Ira Glass talks to Randall Bell, who specializes in assessing how tragedy affects real estate. He's found that the market is much quicker to forgive and forget a scandal than the neighbors are.

Act Three: Adventures At Poo Corner

Contributor David Sedaris uncovers a disturbing and hidden trend that's taking place where small-minded people collide with big retail stores.

Act Three: Mall Rat

John Hodgman provides an occasionally true account of seven days spent at the Mall of America. After crossing mall officials, he goes rogue, drinking from the flume ride and exploring what he describes as a secret tunnel lined with human skulls.

Act One: Lunchtime With The King Of Ketchup

Jonathan Goldstein with a story of the kind of preferential treatment we all dream of, where waiters routinely bring us extra appetizers on the house, delivery men throw a little something special into our take-out orders, and deli owners regularly comp us free pickles and chips. He talks with his friend Howard, who lives this dream, about all the work that went into making it a reality.